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Arvato Bertelsmann

STOK Returns

Knowing where things are makes retrieval easier

STOK UK takes a proactive position when dealing with product returns. Once notified of a return by our client, we make direct contact with the collection point to verify its location and availability.

Once this information has been established, a unique returns reference number is allocated. It is only at this point that the collection is made.

Taking this proactive and disciplined approach enables STOK to achieve a collection success rate upon first collection of over 98%, thus reducing the financial cost of failed collections.

I am very impressed by the service from STOK UK, thank you, it makes my life easier.

Territory Manager
Medical Device Company