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Arvato Bertelsmann

STOK Despatch

The right place … at the right time

Making sure a medical device is in the right place at the right time is absolutely critical. That’s why STOK’s state-of-the-art tracking system integrates seamlessly with those of the third party companies we use to ensure monitoring of shipment progress. We are not tied to any specific carrier; this enables us to use the individual strengths of an array of carriers, thus playing to their strengths and avoiding their weaknesses.

In fact, STOK’s experienced staff monitor progress on all deliveries, constantly on the alert and ready to act promptly should there be any interruption or delay.

STOK’s combined purchasing power enables us to provide a cost effective delivery service worldwide.

We compile an electronic list of hard copy PODs (proof of delivery) for all our dispatches and hold this information for rapid retrieval at any time. Unlike other carriers, we have no time limit on records held, enabling you to confirm all the facts to the hospital, long after the event, resolving any issues.

Got a real emergency?

Not all despatches can be planned, of course. If you’re suddenly called out of normal working hours to get a defibrillator to Dublin or a pacemaker to Edinburgh, then we’re more than able to step in. One call makes your problem ours … and we’ll be more than happy to organise an urgent shipment, or even hand-carry and deliver your product for a particularly pressing emergency.

Dedicated deliveries

We operate our own vehicles for those important … or delicate … or urgent deliveries.

May I also add how lovely Brian is - so professional whilst possessing a friendly manner. It's always such a pleasure to see him.
John Radcliffe Hospital